Ordering

We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.
Credit Card / debit card orders are processed securely by Shopify payments powered by Stripe. The Charcoal Burner Company does not handle any credit or card data for orders placed online.
We can still accept postal orders accompanied by a cheque. Cheques will not be cashed until your goods are ready to be dispatched.

We aim to process orders the same day, although at busy periods such as Christmas please allow a couple of days extra.You should receive your items within 1-3 days from the date the order was processed.

Delivery

We use a combination of courier and Royal Mail. Depending on the weight and size of item, delivery will be either First Class with Royal Mail or a designated courier service usually UPS, DPD, or TNT.  

We do not add any extra charge for packing, and we recycle all the packaging we receive.

Postal charges will be added to your cart after you have entered your delivery address, to ensure the correct price.

If you would like to speak to a member of staff, we can accept orders over the phone. Please call us on 07974 360 967